Guide for Updating FASTag KYC Online with Required Documents

Understanding the law is as crucial as the law understanding you. Perplexed? Allow us to clarify.

Recently, the National Highways Authority of India (NHAI) prolonged the deadline for updating the Know Your Customer (KYC) process for FASTag until February 29th, 2024.

While many have already taken action, a significant portion remains unsure. If you’re one of those uncertain about updating your FASTag KYC, don’t worry. We’re here to help. Keep reading to learn how to proceed.

What are the latest FASTag rules ?

On January 15th, the National Highways Authority of India (NHAI) introduced the “One Vehicle, One FASTag” initiative to streamline electronic toll collection and ensure efficient vehicle flow at toll booths.

This initiative discourages the use of a single FASTag for multiple vehicles or linking multiple FASTags to one vehicle. NHAI mandated completion of the Know Your Customer (KYC) process for FASTags following the latest RBI guidelines.

Failure to comply may result in deactivation of active FASTags with valid balances. NHAI advises users to deactivate multiple FASTags issued by their banks and maintain only one active FASTag with updated KYC details.

What’s the purpose of updating FASTag KYC ?

Why updating KYC (Know Your Customer) for FASTag is crucial:

  1. Regulatory Compliance: The National Highways Authority of India (NHAI) and the Reserve Bank of India (RBI) require users to maintain current KYC details for financial transactions, including FASTag usage.
  2. Security: Verifying and updating KYC information helps thwart fraudulent activities linked to FASTag transactions, boosting security for both users and the system.
  3. Smooth Transactions: Updated KYC ensures hassle-free transactions at toll plazas, reducing delays and avoiding travel inconveniences.
  4. Regulatory Changes: Regulatory requirements and guidelines for FASTag usage may evolve. Keeping KYC details up to date ensures compliance with any new regulations or standards.
  5. Service Continuity: Neglecting to update KYC information within specified deadlines can lead to FASTag account deactivation, disrupting services like cashless toll payments.

Which documents are needed for KYC updating ?

To update your FASTag KYC, you’ll need the following documents:

  • Vehicle Registration Certificate (RC)
  • Driver’s License
  • Proof of Identity
  • Proof of Address
  • Passport-sized Photograph

How to update FASTag KYC information online ?

Here’s how to update your FASTag KYC details online:

  1. Visit the official FASTag Portal.
  2. Sign in using your Mobile Number and One Time Password (OTP).
  3. Navigate to the “My Profile” tab and access the KYC section.
  4. Have your vehicle’s registration certificate, driving licence, address proof, identity proof, and a photograph ready.
  5. Fill in all required information, and you’re done!

Alternatively, if you prefer updating your FASTag’s KYC through your bank’s portal, follow these steps:

  1. Visit your bank or issuing authority’s official website.
  2. Log in using your credentials.
  3. Find the FASTag section and proceed to the KYC area.
  4. Prepare your vehicle registration certificate, driving licence, address proof, identity proof, and a photograph.
  5. Complete all necessary information, and you’re finished!

What are the advantages of using the IHMCL FASTag Portal ?

The NHAI FASTag presents an ideal solution for seamless travel across all national highways, eliminating the need for cash transactions at toll plazas through automatic toll charge deduction.

With the NHAI Prepaid wallet, you benefit from a broader array of options for topping up your FASTag. You can conveniently use your debit card, credit card, net banking, or UPI for recharges.

Additionally, NHAI FASTag offers flexibility in recharging, allowing you to select the recharge amount according to your convenience and specific requirements. Whether it’s a small top-up or a larger sum, you can effortlessly recharge your FASTag as per your preference, ensuring a hassle-free journey on national highways.

What functionalities does the official FASTag portal offer ?

Here are the main characteristics of the official FASTag portal:

  1. Transaction SMS Alerts: Get transaction alerts via SMS on your registered mobile number for all tag account activities.
  2. Cashless Toll Payments: Avoid carrying cash for toll payments, ensuring convenience and efficiency while traveling.
  3. Online Recharging: Conveniently recharge your tag account online using debit cards or net banking, offering flexibility and accessibility for fund top-ups.
  4. Customer Web Portal: Access your account statements and details conveniently through the FASTag customer portal, facilitating easy management and monitoring of transactions.

How can you verify your FASTag status ?

To verify your FASTag status, adhere to these instructions:

  1. Go to the official FASTag website.
  2. Click on the “Login” tab situated at the top right corner of the page.
  3. Authenticate your login via OTP and input your registered mobile number.
  4. Upon successful login, access the “My Profile” section on the dashboard.
  5. Within the “My Profile” section, you’ll locate the KYC status of your FASTag.

By following these steps, you can effortlessly confirm your FASTag status and guarantee that your KYC details are current for seamless transactions.

Frequently Asked Questions (FAQs)

Q. Is online KYC updating possible?

Yes, you have the option to update your FASTag KYC online, either through your bank’s portal or the official IHMCL FASTag portal.

Q. What’s the timeframe for KYC verification with FASTag?

Your KYC verification request will be processed within a maximum of 7 working days from the submission date.

Q. Is KYC obligatory for FASTag?

Yes, KYC is now compulsory for utilizing FASTag for toll payments.

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